Online Support


-Downloadable manuals and documents are available below, relating to the equipment Better Water manufactures.  Below you will find headings for the different types and models of equipment.  Underneath each heading you will find related documents.

-Technical support inquiries can also be submitted online using the Tech-Support Contact Form.  These will be emailed directly to our Technical Support team and answered within 24-48 hours.

-Product and equipment orders can be submitted online by using the Online Order Form.

-If items need to be returned, use the Return Goods Authorization Request Form.


Phone Support


If you are unable to find what you need online, our Technical Support call center is available 24 hours a day, 7 days a week to take care of your needs by calling (615) 355-6063, and select "1 for Tech-Support" from the phone menu.
 

RO1232

Operator Manual



RO2020

Operator Manual
Consumables List



RO2436

Operator Manual
Service Manual
Consumables List
Technical Service Bulletin - Relocation of Wire on Replacement VFDs



RO3046

Operator Manual
Consumables List 
Technical Service Bulletin - Relocation of Wires on Replacement VFDs


Matrix RO

Operator Manual
Technical Service Bulletin - Replacing OIT Touchscreen



Medipac





Mediport PBII

Operators Manual
Service Manual
Consumables and Accessories List
Troubleshooting - Frequently Asked Questions
Technical Service Bulletin - PB1-PB2 Low PSI Wire Modification
Technical Service Bulletin - Low Pressure Issues When in Flush
Technical Service Bulletin - Water Quality Monitor Adjustments
Technical Service Bulletin - Portable RO Current Leakage Values
Technical Service Bulletin - Replacing False Cartridge with Replacement Short Bowl
Technical Service Bulletin - Bypass for Using External Nephros SSU Filter
Technical Service Bulletin - PB2 Conversion for New Control Box and Divert-to-Drain


Pre-treatment System

Technical Service Bulletin - Wire Relocation on Replacement VFDs





Post-treatment System

Operators Manual
4x40 Spiral Wound Ultra Filter System Operator Manual
Cartridge Based Pyrogen Filter System 2-4 Membrane Operator Manual
Cartrdige Based Pyrogen Filter System 1 Membrane Operator Manual
Technical Service Bulletin - Wire Relocation on Replacement VFDs


Bicarbonate System

Dual Bicarb Install Manual
Dual Bicarb Operator Manual
Single Bicarb Install Manual
Single Bicarb Operator Manual
Single Bicarb (Mix-Only) Operator Manual
Replacement Parts and Accessories List
Troubleshooting-Frequently Asked Questions
Technical Service Bulletin - Changing Smart Relay in Bicarbs Manufactured Prior to 01/28/10



Acid Concentrate System





Other Equipment

Clean-In-Place Operator Manual
Wall-Mounted Divert-to-Drain Operator Manual




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