Online Support


-Downloadable manuals and documents are available below, relating to the equipment Better Water manufactures.  Below you will find headings for the different types and models of equipment.  Underneath each heading you will find related documents.

-Technical support inquiries can also be submitted online using the Tech-Support Contact Form.  These will be emailed directly to our Technical Support team and answered within 24-48 hours.

-Product and equipment orders can be submitted online by using the Online Order Form.

-If items need to be returned, use the Return Goods Authorization Request Form.


Phone Support


If you are unable to find what you need online, our Technical Support call center is available 24 hours a day, 7 days a week to take care of your needs by calling (615) 355-6063, and select "1 for Tech-Support" from the phone menu.
 

RO1232

Operator Manual
Technical Service Bulletin - Changing Temperature Controller



RO2020

Operator Manual
Consumables List
Technical Service Bulletin - Changing Temperature Controller



RO2436

Operator Manual
Service Manual
Consumables List
Technical Service Bulletin - Relocation of Wire on Replacement VFDs
Technical Service Bulletin - Changing Temperature Controller



RO3046

Operator Manual
Consumables List 
Technical Service Bulletin - Relocation of Wires on Replacement VFDs
Technical Service Bulletin - Changing Temperature Controller


Matrix RO

Operator Manual
Technical Service Bulletin - Replacing OIT Touchscreen



Medipac

Operator Manual



Mediport PBII

Operators Manual
Service Manual
Consumables and Accessories List
Technical Service Bulletin - PB1-PB2 Low PSI Wire Modification
Technical Service Bulletin - Low Pressure Issues When in Flush
Technical Service Bulletin - Water Quality Monitor Adjustments
Technical Service Bulletin - Portable RO Current Leakage Values
Technical Service Bulletin - Replacing False Cartridge with Replacement Short Bowl
Technical Service Bulletin - Bypass for Using External Nephros SSU Filter
Technical Service Bulletin - PB2 Conversion for New Control Box and Divert-to-Drain


Pre-treatment System

Pre-Treatment Standard Rack Operator Manual
Pre-Treatment Wall-Mounted Rack Operator Manual
Pre-Treatment Components Operator Manual
Technical Service Bulletin - Wire Relocation on Replacement VFDs





Post-treatment System

Operators Manual
4x40 Spiral Wound Ultra Filter System Operator Manual
Cartridge Based Pyrogen Filter System 2-4 Membrane Operator Manual
Cartrdige Based Pyrogen Filter System 1 Membrane Operator Manual
Technical Service Bulletin - Wire Relocation on Replacement VFDs


Bicarbonate System

Dual Bicarb-Standard Install Manual
Dual Bicarb-Standard Operator Manual
Dual Bicarb-Standard Service Manual
Dual Bicarb-Standard Parts List

Dual Bicarb-Short Profile Install Manual
Dual Bicarb-Short Profile Operator Manual
Dual Bicarb-Short Profile Service Manual
Dual Bicarb-Short Profile Parts List

Single Bicarb Mix-Only Install Manual
Single Bicarb Mix-Only Operator Manual
Single Bicarb Mix-Only Service Manual

Single Bicarb Mix & Delivery Install Manual
Single Bicarb Mix & Delivery Operator Manual
Single Bicarb Mix & Delivery Service Manual

Technical Service Bulletin - Changing Smart Relay in Bicarbs Manufactured Prior to 01/28/10
Technical Service Bulletin - Frequency for Cleaning Bicarbonate Mixing Units


Acid Concentrate System





Other Equipment

Clean-In-Place Operator Manual
Wall-Mounted Divert-to-Drain Operator Manual
DI Tanks Operator Manual
Water Leak Detector Operator Manual


Material Safety Data Sheets (MSDS) for common products

Item# SUMCOO00350     Matrix RO Low pH Cleaning Solution, Tri-Clean 310
Item# SUMCOO00360     Matrix RO High pH Cleaning Solution, Tri-Clean 214
Item# SUMCOO00370     Matrix RO Disinfect Solution, Perasan A
Item# SUMCOO00560     Microtreat BIO
Item# SUMCOO00565     Microclean UHP
Item# SUMCOO00571     BWI-2000 Membrane Cleaner
Item# SUMCOO00572     BWI-1000 Membrane Cleaner
Item# SUMCOO00574     BWI-3000 Memstor
Item# SUMCOO00575     Minncare Membrane Disinfect
Item# SUMCOO00578     Minncare Membrane Disinfect

 

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